Refund Policy

Last updated — August 2026

Summerfall sells digital software products for Minecraft servers. Because these products are delivered electronically and can be used immediately after purchase, our refund policy is more limited than what you might expect from physical goods.

When a refund is available

We will issue a full refund if any of the following apply:

  • You purchased the product but have not yet downloaded, installed, or used it in any capacity.
  • The product has a confirmed defect or bug that prevents it from functioning as described, and our support team at dsc.gg/summerfall was unable to resolve the issue after a reasonable attempt.
  • You were charged incorrectly or experienced a duplicate payment due to a processing error.

When a refund may not be available

Refunds are generally not offered in the following situations:

  • You have already downloaded, installed, or used the product on a server.
  • Your request is based on a change of mind after purchase.
  • You purchased the product by mistake or without reviewing the product description.
  • Your server environment is incompatible and the product functions correctly on supported platforms.

How to request a refund

To request a refund, contact our staff through our Discord community at dsc.gg/summerfall. Please include your order email, the reason for your request, and any relevant details about the issue you experienced.

Our team will review your request and respond as quickly as possible. Most refund decisions are made within a few business days.

Discretion

All refund decisions are made at the discretion of Summerfall staff. We aim to be fair and reasonable in every case. If your situation falls outside the standard policy but you believe a refund is warranted, we encourage you to reach out and explain your case.

Chargebacks

If you initiate a chargeback through your bank or payment provider without contacting us first, we may pause or revoke access to your license while the dispute is investigated. We strongly encourage you to contact us directly so we can resolve the issue quickly.

← Back to Summerfall